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Security & Privacy Policy

Introduction

The Wholefood Pantry Palm Beach regards customer privacy as of paramount importance and we treat all information provided by customers with the utmost care and security.

If you have any concerns regarding the provisions of this policy, please contact us on (07) 5576 7111 or at shop@twppalmbeach.com.au.

Collection of Information

In order to use The Wholefood Pantry Palm Beach website to purchase items, customers will be required to provide certain information.

All information provided by customers may be collected and stored by us.  This may be information provided when customers are using our website to purchase goods, or information provided by correspondence with us, via mail, email, telephone or fax.

Use of Collected Information

All information that we collect about customers is required by us to provide customers with our products and services and to ensure the highest levels of customer service.

We collect information from customers for two reasons:

  • to enable orders to be filled and the sale transaction to be completed;
  • to be able to communicate with customers about specific product offerings that may be of interest to them.

Fulfilling Orders

So that we can fulfil the order you place with us, we will require from you:

  • delivery information – name and address;
  • financial information – credit card details.

We will also ask for you to provide an email address, so that, if there are problems or delays in fulfilling your order, we can contact you to advise of these issues.

Customer Service Communications

The Wholefood Pantry Palm Beach does use email addresses provided by customers to communicate product information and promotional offers.  We regard this as an important part of providing outstanding customer service to our clientele.

It is our policy to use this form of communication sparingly and customers will not be bombarded with correspondence from us.

Updating Information

If your personally identifiable information changes at any time, you can change or update the details held in our files by contacting us on (07) 5576 7111 or at shop@twppalmbeach.com.au.

Opting Out

If at any time you wish to have your details remove from our customer data file, please contact us on (07) 5576 7111 or at shop@twppalmbeach.com.au.

To opt out from our email newsletter subscription simply click the “unsubscribe” button at the bottom of the email.

Storage of Collected Information

The security of customer information is very important and we treat all information collected in a highly secure manner.

We do not store customer credit card details.  When these are provided, we encrypt them using secure socket layer technology (SSL) and pass them to a provider of a secure payment gateway service, who handles the financial transaction.

Our current secure payment gateway is SecurePay. SecurePay operate within the guidelines of the Payment Card Industry Security Standards Council. The security of credit card data is mandated internationally by the Payment Card Industry Data Security Standard (PCI DSS).

Third Parties

The Wholefood Pantry Palm Beach does not share any information with third parties for any unknown or unrelated uses.

However, we do reserve the right to disclose personally identifiable information if we are required to by law, or if it is necessary to do so to protect our rights and/or to comply with a judicial proceeding, court order or legal process served on our website.

Links

This policy does not cover links to external parties that may be included on our website.  This policy refers only to the domain www.twppalmbeach.com.au.

Changes to Privacy Policy

We reserve the right to modify this policy at any time, so please review it frequently.

If we do change this policy, for whatever reason, we will notify customers by a notice on our homepage.  If the changes are significant in nature, we may also choose to notify customers by email.